You can create your FELISA customer account by clicking on the “Your Account” section, located in the menu at the top of our website. Then click “Create an account” and read the mandatory information marked with an asterisk. To finish, click “Validate”.

A confirmation email will be sent to the email address provided when creating your account. If you need help or would like more information, please contact Customer Service.

By creating an account at www.felisa.com.br you will be quickly identified when making online purchases.

It is also possible:

- consult your purchase history
- track the itinerary of your orders
- exchange or return products
- update your data
- win exclusive gifts

For your security, we do not, under any circumstances, disclose your personal information to third parties.

Modify your FELISA account information in the "Your Account" section. Enter your login and password, when logged in, go to the "My profile" section to modify or delete information.

If you wish to delete your account, contact our Customer Service, who will guide you through the steps to be taken.

If you have forgotten your password, click on the "Your account" section and then on "I forgot my password". You will receive an email to reset your password.

To sign up for our newsletter, go to the footer to fill out the signup form or sign up is automatic when you create your account.

If you wish to unsubscribe from our newsletter, click on the hypertext link located at the bottom of each FELISA newsletter.

You can also contact our Customer Service for all questions regarding the FELISA newsletter, our representatives will be happy to help you.

When we dispatch your order to the carrier responsible for delivery, you will receive the code or link to track your order in your registered email. You can also access this information through the My Orders menu. Remembering that your tracking will only be available 24 business hours after shipping.

There is no minimum order. Buy as much as you want.

In the case of broken or damaged packaging, we always advise against receiving the merchandise. After refusing the order upon delivery, contact our customer service center (21) 99919-1819 and inform them of what happened. If you have received it, you can request the product to be returned. To do this, simply access "My Orders", locate the desired order and click on the "Request Return" link.

Orders from R$500.00

If you identify that the order received does not correspond to the order placed, please access "My Orders" at the top of the website, locate the order placed and click Request Return. We will send you a postage code for returns. After we receive the product at our Distribution Center, it will be analyzed to continue the refund process.

We accept returns for any reason within 7 (seven) calendar days after receiving your order. The refund of the amount is made according to the payment method used at the time of closing the purchase, that is, if you paid for your order with direct debit, we will refund the amount to your account within 15 working days from confirmation of the return (remembering that the refund will only be made to the account of the order holder). If you paid by credit card, we will refund the amount that will appear on up to two subsequent invoices from the date of confirmation of the return. To request the return of your order, simply go to My Orders, locate the desired order and click Request Return.

For your security, it is not possible to make changes to the order after it has been finalized.

Our team does not have access to changes to address, shipping methods, quantity of products, sizes or payment method. If the order was placed by PIX and you have not made the payment, simply disregard it and make a new purchase on our website.

Upon receipt, you can request the return of the products you want free of charge, within 7 days.

As a security policy, we cannot cancel our customers' orders before shipping. If you cancel your purchase, simply refuse receipt or, after receipt, request a full refund using our online return tool by clicking "here".

If you received your order with a missing product and it appears on the invoice, please contact our customer service center informing what happened.

If you requested the exchange of a product, it will be collected/returned to our stock, will undergo an analysis for 5 business days and after analysis, you will receive your return status and additional information by email. To monitor the progress of your exchange, you can also contact our customer service center.

Yes, your information is protected with SSL (Secure Sockets Layer) technology, that is, all your data is encrypted (coded), allowing your online purchase to be secure. To be sure, just observe that when you enter your shopping cart the URL (page address) will change from "http" to "https" and you will see the closed padlock icon. From that moment on, the transaction is 100% secure and encrypted. This security is certified by Digicert, an American company that is a member of the WebTrust-Certified SSL Certificate Authorite and Better Business Bureau. They guarantee the highest level of SSL (Secure Sockets Layer) security in its class. IMPORTANT: 1) We never send emails asking for your personal data or asking you to download any files. 2) Never share your password with third parties."

The delivery date of your product varies depending on the payment method, the chosen carrier and the delivery region. Check the delivery time according to the destination zip code, on the product page or in your shopping cart.

The shipping cost is informed at the time of purchase, in your cart. It varies depending on the current campaign and/or the sending region.

Three delivery attempts will be made, on different days and times. If unsuccessful, the product returns to our Distribution Center. You can follow the process on the website by clicking on "How to track my order?".

The DANFE (Electronic Invoice Auxiliary Document) is a graphic representation of the NF-e. It has the following functions: - Contains the numerical key with 44 positions to consult the information on the electronic invoice (Access Key); - Monitor the goods in transit, providing basic information about the ongoing operation; - Assist in the bookkeeping of transactions documented by NF-e, in case the recipient is not a taxpayer accredited to issue NF-e; - Collect the signature of the recipient/taker to prove delivery of goods or provision of services. For more information, visit the Finance Department website.

It is a digital-only document with the aim of recording, for tax purposes, an operation involving the circulation of goods or the provision of services, occurring between the parties. Its legal validity is guaranteed by the sender's digital signature (guarantee of authorship and integrity) and authorization for use provided by the Tax Authorities, before the triggering event occurs. For more information, visit the Finance Department website.

First, log in to Your orders, choose the order you want and click 'show details'. There you will find detailed monitoring of your purchase, from approval of the order to the moment it continues on its delivery route. Confirm that your order has been approved or check any information about delivery attempts. If the deadline has already passed and there is no information there, contact our Customer Service Center and our team will check what happened. 1. Payment: confirm that payment has already been approved. The payment approval period varies according to the method in which it was made. 2. Address details: confirm that the delivery address is correct in your registration. For your security, our operators cannot change customer registration data. 3. Delivery date: check whether the expected delivery date has passed. If the order delivery date has passed, please contact our customer service department. If there is any discrepancy, we ask that you update the delivery address in your registration and contact our customer service department. 4. Absence of receiver: check the status of the order. If it appears that we have already made a delivery attempt, we ask that you wait 24 to 48 hours for a new delivery attempt (we make three consecutive delivery attempts).

Credit card, bank slip and PIX.

If you placed your order and paid by credit card, it can be approved within 48 business hours. This period may be necessary for analysis by card operators and financial intermediaries and is independent of available balances and limits. During this period, personal and registration information is verified with the aim of bringing more security to your purchases.

Keep an eye on your phone! Some operators and intermediaries make telephone calls to their customers to confirm data, such as security policy. Remembering that these deadlines and data conference operations are not controlled by FELISA.

If your purchase was not approved, please contact your credit card company to find out what happened. If you prefer, you can try another payment method.

After payment confirmation, orders enter the separation and assembly process and may take 3 to 5 business days to be dispatched for shipping by the Post Office/courier. If your tracking code is already available, but is not activated on the website, don't worry, it can take up to 72 business hours to be activated. Deadlines are calculated according to the buyer's region, varying in PAC deadlines, SEDEX and Transport Company. The information is displayed at the time of purchase or shipping simulation. It is worth remembering that delivery times begin after the shipping date and the effective validation of the postage code. If you have any questions about your order, please contact our Customer Service Center via email or WhatsApp.

If you chose PIX, simply scan the QR Code on the screen or copy the random key and make the payment at your bank through the app or internet banking. This key is available for up to 3 hours. After this period, the purchase will be canceled. The clearing time for orders paid via PIX is, on average, 10 seconds. This time can extend up to 60 minutes for validation, in accordance with your bank's security policies. The payment method is also valid on weekends and holidays, regardless of the time of the transaction. It is important to check possible time restrictions and values ​​configured on your account, in accordance with the current resolution of the Central Bank.

The most common reasons for a request not to be approved are: a) Error in typing the card number or validity; b) Divergent data; c) Insufficient balance. It is worth remembering that when purchasing via credit card, you must have a balance that is equal to or greater than the total order value and not the installment value.

When your payment is confirmed by the financial institution, we will send you an email informing you that the payment has been authorized. At any time, you can check the status of your order until billing in “My orders”. The approval process can take up to 48 business hours.

We at FELISA work with outsourced deliveries via the Post Office and/or carriers. You will be informed of delivery options during the purchase process.

In case of theft or loss by the aforementioned company, we are responsible for reimbursement or provision of shopping vouchers in our online store.

Check address details before finalizing the purchase. Remembering that when completing the purchase, it is not possible to change the delivery address. If your order is returned to the company, shipping costs for resending will be charged again.Most common reasons for order returns- Address incorrectly registered on the website.- Order refused at the registered address.- Customer has moved.- Unknown customer at the location provided .- Delivery person not attended to. Remembering that post office delivery logistics makes up to 3 delivery attempts. - Order was made available for collection at an agency by post office logistics and was not collected in a timely manner.